dower88 Privacy Policy

We at dower88 collect data about you when you use our platform—your account details, payment information, game activity, and device details—and we keep that data protected through encryption, access controls, and regular security audits.

This policy explains what we collect, why we collect it, how we use it, and what rights you have over your data. We operate dower88 across supported jurisdictions where local law permits, and our data practices comply with applicable privacy regulations. Your data security is not an afterthought—it's foundational to how we run our platform.

We process data transparently. If you have questions about how we handle your information or wish to exercise rights over your data, we respond to all requests. Our contact details appear at the end of this policy.

What We Collect and Why

We collect several categories of data when you create and use a dower88 account.

Account Information

We collect your email address, name, date of birth, and proof of identity (ID card or passport number) during account creation and verification. We ask for this information because regulation in supported jurisdictions requires us to verify who you are before processing deposits or withdrawals. We store these details securely and use them only for account management, security, and compliance.

Payment Data

When you deposit or withdraw via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or Indonesian banks (mobile banking, local payment, online payment, e-wallet), we record transaction details—amount, date, destination, and payment method. We do not store your full payment credentials (e.g., card numbers or bank account details). Payment processors handle sensitive data directly; we receive only confirmation that a transaction succeeded. We retain transaction records for accounting, fraud prevention, and dispute resolution.

Game Activity and Logs

We log your game activity on dower88—rounds played, bets placed, results, and timing. This data feeds our cashback calculations, tier progression tracking, and referral reward systems. We also use activity logs for fraud detection and responsible player monitoring. If a dispute arises about game outcomes or account standing, activity logs provide the truth source.

Device and Connection Data

We record your IP address, device type, operating system, and browser information. This helps us detect unauthorized access attempts, prevent fraud, and improve platform performance. We also measure how you interact with dower88—which games you visit, how long you stay, which features you use—to improve our service and user experience.

How We Use and Share Your Data

Our Internal Use

We use your data to operate dower88, process transactions, calculate promotions and cashback, detect fraud, and improve our platform. Your activity is visible to our support team when you contact us with questions. We may also use anonymised or aggregated data (never linked to your identity) to analyse platform trends and optimise game selection.

Third-Party Processors

We engage third parties to help us operate dower88—payment processors to handle deposits and withdrawals, cloud infrastructure providers to host our servers, and email services to send account notifications. These processors access only the data necessary to perform their function. We sign data-processing agreements requiring them to maintain the same security standards we do and not to use your data for their own purposes.

Legal Compliance and Safety

We disclose your data when required by law—for example, if a government body issues a legal demand, or if we suspect fraud or illegal activity. We also share account information with law-enforcement agencies in supported jurisdictions where we operate (e.g., Jakarta, Surabaya, Bandung, Medan, Semarang) if compelled by court order.

Account details

Name, email, phone, identity documents — kept confidential except as legally required.

Payment information

Transaction logs, not stored credentials — processed by PCI-compliant payment partners.

Activity logs

Game behaviour, deposits, withdrawals — used for compliance and cashback calculation.

Technical data

IP address, device, browser — used for security and platform analytics.

Cookies and Tracking

We use cookies to keep you logged into dower88, remember your preferences, and detect fraudulent access attempts. Functional cookies are essential—without them, you cannot stay signed in or play games. Analytical cookies help us understand how our platform is used so we can improve performance and features.

We do not use cookies to track you across unrelated websites. Third-party analytics services we employ may set their own cookies; their privacy practices differ from ours, and we recommend you review their policies directly. You can disable non-essential cookies in your browser settings without losing core functionality, though some features may work less smoothly.

Data Retention

We retain your account details and transaction history for as long as you maintain an active dower88 account, plus a retention period after closure for compliance and dispute resolution (typically 5-7 years depending on jurisdiction). We delete or anonymise data when no longer necessary, unless law requires us to retain it longer. If you close your account and request data deletion, we remove personal information except where law mandates retention.

Your Rights and Contact

Depending on the jurisdiction where you use dower88, you may have rights regarding your data. You can typically request a copy of the personal data we hold about you, request correction of inaccurate information, or request deletion under certain conditions. You may also have the right to object to our processing of your data for marketing or analytics purposes.

To exercise these rights, contact our support team via live chat or submit a request through our contact formWe respond to all data requests within 30 days. If you believe we have mishandled your data, you also have the right to lodge a complaint with your local data-protection authority.

International Data Transfers

Our servers may sit outside your jurisdiction. When we transfer your data internationally (e.g., from Indonesia to cloud infrastructure in another region), we apply standard contractual clauses and security measures to protect your information during transfer and at rest. We do not transfer data to jurisdictions with weaker privacy protections unless we have explicit safeguards in place.

Policy Updates

We may update this policy as our platform evolves or regulations change. We notify you of material changes via email or account notification. Continued use of dower88 after an update constitutes acceptance of the revised policy. We encourage you to review this policy periodically for changes.

Contact dower88

If you have questions about our privacy practices, wish to exercise your rights, or have concerns about data handling, reach out through the following channels:

• Live chat support available during Indonesia business hours
• Email inquiry form on our contact page
• FAQ section for common data and security questions

We take data privacy seriously and respond to all inquiries promptly. Your trust in dower88 depends on our commitment to transparent, secure data practices. Services are available only where local law permits.